Frequently Asked Questions

Everything you need to know about your PolarStar performance gear.

How long does shipping take for PolarStar equipment?

Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for athletes who need their gear sooner.

What is your return policy for sports apparel?

We offer a 30-day window for returns or exchanges. Items must be in original condition, unworn, and with all tags attached to qualify for a full refund.

How do I determine the right size for my gear?

Each product page features a detailed 'Size Guide' button. We recommend measuring your dimensions and comparing them to our chart to ensure a perfect aerodynamic fit.

Do you offer a warranty on high-performance equipment?

Yes, all PolarStar hardware and technical equipment come with a 1-year limited warranty against manufacturing defects to ensure your training never stops.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to monitor your delivery status.

Are PolarStar materials sustainable?

We are committed to the environment. 80% of our current sports line is manufactured using recycled polyesters and eco-friendly dyes without compromising on durability.